Documentation

This is the official documentation of Salon Booking System plugin. Please refer to this page to find the answer to your question about plugin settings and troubleshooting before contacting our support desk.

1.Install and main settings #

In this section you’ll find articles that will help you with the install and settings of Salon Booking.

Yes No
Last updated on May 28, 2018
2 of 2 users found this section helpful

1.1.Salon Booking plugin first install #

A short video tutorial on how to make your first install of Salon Booking plugin.

Yes No
Last updated on May 28, 2018
1 of 1 users found this section helpful

1.2.Salon Booking general settings #

A short video guide that will help you correctly setting-up you Salon booking general settings.

 

Yes No
Last updated on November 8, 2017
1 of 1 users found this section helpful

1.3.The important settings of Salon Booking system #

Hi!

today we’ll start a weekly series where we try to help you out using Salon Booking system on your website at its best.

The first video tutorial is dedicated to the very important settings of Salon Booking that you need to setup once you have activated the plugin on your website. Enjoy!

 

Yes No
Last updated on November 8, 2017
1 of 1 users found this section helpful

1.4.Salon Booking little but useful settings #

Read this post to discover some Salon Booking little but useful settings that you could have missed but that can help you out with your booking system needs.

 

Grouping service by category

If you want to group your services by categories in order to display them into an accordion like this on front-end booking form:

 

salon-booking-accordion-demo

 

You only need to go inside your service page detail and create your categories first, then associate the categories to your services like this:

salon-booking-category-demo

 

 

Drag&drop ordering services

To change the order of the services displayed inside your bookmaking form you only need to go to the services archive page and drag&drop them like this:

salon-booking-drag&drop-demo

 

 

Define your bookings management pages

These options are placed inside “Settings > Booking rules” and you should setup them only the first time you install Salon booking.

Let’s see what’s they are for in details.

 

salon-booking-page-settings-demo

 

Booking page

You should select the page where you have placed the booking form [*salon/*] short-code. This setting is important when you request the payment to the client. When he receive the email notification with the payment link he will be redirected to this page to complete the payment process.

 

Thank you page

Is where you want to redirect your customers after they complete a reservation.

 

Booking my account

Is the page where you have placed the [*salon_booking_my_account*]  short-code that generates the personal account page for your customers.

 

Hide Bootstrap to avoid conflicts

Some WordPress themes use Bootstrap as a resource. As Salon Booking use it as well this redundancy could create problems on the front-end booking form and generates other layout issues. Enable this option if you are experiencing this kind of issues and see if it solves your problem.

salon-booking-hide-bootstrap-option

 

 

 

Hide prices

In certain cases you would not need to display the prices of your services to customers. Then you could enable this option to hide them from the booking form.

Consider that when this option is enabled you cannot request online payments.

salon-booking-hide-prices-option

 

 

Trunk trailing 0 prefix

Some countries use to have a 0 at the beginning of the local number. This could create problem with Plivo o Twilio providers that will not send SMS notifications to the destination numbers.

If this is your case activate this option.

 

salon-booking-trunk-trailing-option

 

 

That’s it for the moment. If you have any doubts on Salon booking settings don’t hesitate sending us an email, we’ll be happy to help you out.

Yes No
Last updated on May 26, 2016
0 of 0 users found this section helpful

1.5.How to upgrade Salon Booking plugin
to PRO version #

If you have already installed the free version of Salon Booking Plugin and are ready to switch to the PRO version you can follow this short guide in case of doubt on how to complete the process.

 

This guide is for those who purchased the PRO version from our official website and not for those bought Salon Booking from Codecanyon.

 

First, you need to purchase the PRO version from here:

Pricing

Do you know that if you use the sharing buttons below the pricing list you can get 20% Off ?

 

After the purchase you’ll receive a an email receipt with a link where you can download your copy of PRO version.

Download the zip folder and then upload to your WordPress install. Before activating the PRO version you need to deactivate your FREE version. Don’t worry, you won’t loose any settings.

 

Once the the FREE version has been deactivated you can then activate the PRO version and if you want you can even delete the FREE version of Salon Booking from your WP install.

Once the PRO version is active you need to activate your license too. You can find your license key inside the same email receipt. Copy and paste it inside you WordPress administration:

Plugins > Salon license

then click on  “Activate license” button. If everything has gone well you will see a green check icon.

 

Log-in inside your Purchase history page

If for any reason you are not able to find the email receipt you can always log-in into our website from here:

https://www.salonbookingsystem.com/wp-login.php

and be redirected to your personal “Purchase history” page where you will find all your purchases and from there you can download your plugin copy and get your license key.

Sometimes it could happen that you are not able to activate the license key. This issue is due to the settings of your hosting partner where c_url library is not installed. In those cases please contact your hosting and ask for a solution.

 

Note: If you purchased the PRO version from Codecanyon you don’t need to activate any license

Still in trouble? support@wpchef.it

Yes No
Last updated on November 8, 2017
0 of 0 users found this section helpful

2.SMS notifications #

2.1.How to setup sms booking notifications with Twilio and Plivo #

This guide will help you to setup correctly sms booking notification on Salon Booking.

Salon Booking supports different kind of text messages notifications being integrate with some major sms providers as:

– Twilio
– Plivo
– Ip1sms
Smshosting ( with an add-on)

Let’s see how to setup sms notifications inside Salon Booking using Twilio.

First of all you need to create an account on Twilio.com, buy a phone number or request for an Alphanumeric sender ID and some SMS credits.

Once done you need to get your:

– Account SID
– Auth Token

 

 

Now go to Salon Booking > General Settings and scroll down the page until you find SMS services options.

– Select “Twilio” from the sms providers list

– Set your Account ID ( Account SID from Twilio account )
– Set your Auth Token
– Digit your country code in the form of “+ COUNTRYCODE” ( +39 is for Italy)
– Digit your Twilio number (without the country code) or your alphanumeric sender ID

Once done click on “Update Settings” button.

 

 

Now to verify that your settings are correct it’s time to make a test.

Scroll down the page and go to “SMS test console”.

Place you mobile number without the country code and digit a test message. Then click on “Update Settings”.

 

 

If everything is ok you will receive a text on your mobile and you’ll see this message on “Settings > General” page.

 

 

In case of error, no text will be sent on your mobile and you’ll see an error message.

 

Then you need to verify your settings and check again.

 

Plivo users

With Plivo the procedure is the same. The only difference is that you could use a telephone number of your own as a “Sender number”.

 

Trunk trailing 0 prefix

Let’s see the “Trunk trailing 0 prefix” option.

This option can be enabled for those countries where mobile numbers have a prefix that starts with a “0”.
Enabling this option that “0” will be removed automatically.

 

Yes No
Last updated on November 8, 2017
0 of 0 users found this section helpful

3.Booking rules #

3.1.How to setup Salon Booking plugin in order to match your real business needs #

Read this guide to understand the basic settings to setup Salon Booking plugin in order to reflect your real business needs.

Let’s say you run a Barber Shop.
You are open from monday to saturday from 9 AM to 1PM and from 3.30 PM to 8 PM.
You are closed on Sunday.

 

Go to Settings > Booking rules and add this rule:

salon-booking-plugin-step10

 

Your salon offers the following services:  Hair cut – 1h – 30$, Moustache trim – 15’ – 10$, Beard shaping – 30’ – 20$, Hot shave – 15’ – 15$, Back & Chest grooming – 15’ – 10$.

 

Go to “Services” section and “Add” four services using these settings:

salon-booking-plugin-step2 salon-booking-plugin-step3 salon-booking-plugin-step4 salon-booking-plugin-step5

 

 

Let’s say that you are able to attend four customers at the same time as you have four comfortable chairs.

Go to Settings > Booking rules and set “Customers per session” and “Session average duration” options:

salon-booking-plugin-step1

 

 

Your staff is made by four skilled assistants:  Mark , Carl, Ugo and Frederik. Among these guys only Mark and Carl are able to provide all the services, while Ugo and Frederik can take care only of Hot shave and Back & Chest grooming.

Go to Assistants section and “Add” four assistants using the following settings:

 

salon-booking-plugin-step9 salon-booking-plugin-step8 salon-booking-plugin-step7 salon-booking-plugin-step6

 

That’s it!
Obviously we didn’t cover all the other settings as we wanted to focus on the “Booking rules” as thay are very important in order to reflect the real availabilities of a Salon that rely on the number of staff members, their skills and the opening days and time of the shop.

As you can go deeper inside our booking system options you can easily understand that you could add more rules and more exceptions based on your own needs.

If you have any doubts or questions to submit to us please don’t hesitate in contacting us.

Yes No
Last updated on March 16, 2016
0 of 0 users found this section helpful

3.2.Salon Booking advanced settings for big salons #

In this post we’ll guide you trough the typical settings you should use in case you run a Salon with many assistants and each of them provide different services to your customers.

Let’s say that you run a Barber shop with four assistants,  two of them are able to provide only haircut and the other two are able to provide only shampoo.
You want to offer to your clients the possibility to choose their favorite assistants during the booking process.

Let’s see what kind of options and settings you need to set in order to control the availability of each of your assistants inside your reservation agenda.
Let’s start from the “Availability mode” that need to be set on “High end”.

salon-booking-availability-mode

 

 

The second step is the “Customer per session” that you will set on “4”.

About the “Service average duration” we suggest you to think at the shortest service you have and use the duration of this service to set this option. Let’s say that in your case Shampoo is the quickest service to provide and it lasts 15 minutes.  Then set “Average duration service” on “15”.

salon-booking-customers-per-session

 

 

It’s time to enable another brand new option of Salon booking plugin available since the 3.0 version. This option is called “Enable multiple assistants selection.

salon-booking-multiple-assistants-selection

 

 

Now let’s add your services and go to the “Services” section of Salon Booking.  Let’s begin with the shampoo, these are the settings you should use for this case.

salon-booking-shampoo-settings

Note that we set “2” units per hour as you have two assistants to provide shampoo. And we set to “1” the execution order, as we assume that the shampoo need to be done before the haircut.

 

The “execution order” is a very crucial option when we use the “High end” availability mode. As with this kind of booking algorithm we need to control the availability of each assistant during the single service he has been booked with. So it’s very important to know which execution order your services follow during a single reservation.

So put very much attention on setting the “execution order” option for each of your services.

 

Let’s continue adding the “Hair cut service”, and have a look at the settings.

salon-booking-haircut-settings

 

 

Once added your services it’s time to setup your assistant.

This is Assistant A setup:

salon-booking-assistant-a-settings

As you can see we added “Shampoo” inside the “Services” option as we know that this assistant can provide only this kind of service and not others.

The same setup will be done for the Assistant B.

 

Let’s add the last two assistants eligible for haircut, these should be their settings.

salon-booking-assistant-d-settings

 

We’ve finished, now we can see what will happen when a client of yours try to make a reservation selecting “Shampoo” and “Haircut”.

 

salon-booking-assistant-selection-A

As you can see the system will give him the possibility to choose for each selected service his favorite assistant. This scenario imply that for the date and time selected by the user all of your assistants are available.

What will happens if an user want to book only the shampoo service?

salon-booking-assistant-selection-B
As you can see the system will show only those two assistants eligible for that kind of service.

That’s it!

Let us know if you have a more complex scenario to be set with Salon Booking, will be happy to help you finding the right way.

Yes No
Last updated on November 8, 2017
1 of 1 users found this section helpful

4.How to create and manage reservations #

4.1.How to manage reservations from back-end calendar #

Yes No
Last updated on May 28, 2018
0 of 0 users found this section helpful

4.2.Adding reservations from back-end calendar #

Look at this video to see how easy is adding reservations and blocking time-slots from the back-end calendar:

Yes No
Last updated on May 28, 2018
1 of 1 users found this section helpful

4.3.How customers can manage reservations #

Take a look at this short guide to understand how your customers can control and manage their reservations on your website.

When you install Salon Booking plugin three new pages are create:

– Booking
– Booking my account
– Thank you for booking

Let’s focus on “Booking my account” page.

The first time a user make a reservation he also receive an user-name and a password.

 

Front-end | User personal reservations page

Front-end | User personal reservations page

 

With these credentials he can access to the “Booking my account” page.  On this page he can control his “Upcoming reservations”.
He can also cancel an upcoming reservation if the “Booking cancellation” option is enabled.

Your customers can also control their past reservations and eventually submit a review for each of them to the Salon’s manager.

 

Front-end | User personal reservations page

Front-end | User personal reservations page

 

 
We do suggest you to add to your main menu a link to this page in order to allow your customer to find it easily.

Yes No
Last updated on November 8, 2017
0 of 0 users found this section helpful

5.How sync with Google Calendar #

5.1.Google Calendar synchronization with Salon Booking plugin #

A short video guide that will help you easily set-up the Google Calendar synchronization.

Update: You need to enable Google Calendar API

salon_booking_enable_google_calendar_api

 

Yes No
Last updated on November 8, 2017
0 of 0 users found this section helpful

5.2.How to properly set the timezone of Wordpress for Salon Booking #

If you want that the timezone set on WordPress works well with our Salon Booking plugin be sure to select the name of the city that has your timezone from “Settings > General” WordPress administration.

 

salon_booking_timezone_setup

Do not use UTC format as it will cause problem with our plugin.

 

The same thing if you use Google Calendar synchronisation option of Salon Booking. Be sure that the timezone set on your WordPress install is the same you have set on your Google Calendar.

salon_booking_google_calendar_timezone_setup

Yes No
Last updated on November 8, 2017
1 of 1 users found this section helpful

5.3.Salon Booking plugin introduces Google Calendar two ways sync #

Hi everyone!

after long hours of work we’ve finally implemented a new important feature to Salon Booking plugin.

Now a salon administrator can add reservations from its own Google Calendar account into Salon Booking system thank to the “Google Calendar two ways sync” feature.

Here the details to use this feature:

First of all you need to setup the Google Synchronization on Salon Booking settings. If you already did it go ahead.

To add a reservation from Google Calendar just open your Google Calendar account.

 

Be sure to display the events of the calendar connected on Salon Booking.

Google Calendar two ways sync

 

Then click on a desired date to create an event. Once the pop-up window is open you need to write the event title.

 

Important:

Trough the event title we’ll provide all the information about the reservation, you need to respect the following semantic to make it works well.

booking time, user first name and last name, service name 1 + service name 2, customer email, customer mobile number, booking note

 

Google Calendar two ways sync

 

These are the information that can be sent to the booking system. You could also limit the title to the following details:

booking time, user first name and last name, service name 1 + service name 2

these are the minimum details to be provided in order to create the reservation inside your website.

 

Read carefully:

You must type the above information correctly, they need to be typewritten in the same way you have them inside Salon Booking plugin.

If you misspelled the user first name o its last name or the name of a service this event will not be synced into Salon Booking plugin.

If during the syncing process something goes wrong, for example you used a time format that doesn’t exist into Salon Booking settings, or you misspelled the user name or the services name, then the event will be marked with a red square.

If you click on “Edit” you will see the error log inside the event description field.

 

Google Calendar two ways sync

 

The time format

 

The reservation time can be write into one of the following formats:

A) 8:00
B) 8.00

The booking time should be set accordingly with the “Average session duration” option set inside your Salon Booking settings.

That said, if you have 60’ as “Average session duration” you cannot create and event at 9.30.  If you want to create a reservation at 9.30 you need firstly set “Average session duration” at 30’. As if you want to add events at 4.15 you need need firstly set “Average session duration” at 15’.

You can use hours fractions if you have set them inside “Average session duration” option.

 

The cronjob

To make this feature works you need to ask your hosting provider to setup a “cronjob” for you.

Send them an email like this:

 

Hi Support,

Please set up one cron jobs.

CRON JOB

Fetch this URL every 2 minutes : http://YOUR-WEBSITE.com/wp-cron.php?action=sln_sync_from_google_calendar

Thank you

 

Once your hosting company has created this cronjob you can start using this feature.

Once you create the event on Google Calendar, after two minutes you can check if the event has been synced into Salon Booking system.

If everything has gone well a green square has been added to the event title. You can edit to see the details of the reservation inside the description field.

If something has gone wrong a red square has been added to the title of the event. Edit the event to see the error log inside the description field.

 

Google Calendar two ways sync

 

Then delete that event and try to create another one.

Remember, wait for two minutes to see the event synced on Salon Booking.

That’s it for the moment.

 

Cancel a reservation from Google Calendar

You can cancel a reservation even from Google Calendar, just delete the event and the synced reservation will be “Cancelled” even on Salon Booking System.

 

 

Consider that this is still a beta version of this feature and bugs can occur. Please send them to us though our contact form.

Thank you and enjoy this new feature

Salon Booking team

 

Yes No
Last updated on December 4, 2018
0 of 0 users found this section helpful

5.4.Add reservations from Google Calendar into Salon Booking #

Hi,

before the summer break I want to help you out using the new feature “Adding reservations from Google Calendar into Salon Booking”.

Look at this video demonstration to understand how it works.

It’s very important that you’ll understand that is Salon Booking the core of your booking system not Google Calendar.

It’s Salon Booking that controls your availabilities not Google Calendar.

Salon Booking will never consider the events you have on your Google Calendar but only the ones stored inside your website.

The “two ways Google Calendar synchronization” is only a tool to use Salon Booking plugin at his maximum.

 

 

For further instructions on how to use this feature please look at this post too:

 

Salon Booking plugin introduces Google Calendar two ways sync

 

Have nice summer.

Salon Booking staff

Yes No
Last updated on July 10, 2017
0 of 0 users found this section helpful

5.5.Add new reservations from Google Calendar even for brand new salon customers #

Hi,

before the summer break we want to inform you about the  last minor version just released the 3.14.3 of Salon Booking plugin.

In this minor version we have mainly fixed some bugs:

 

– Fixed bug on booking system
– Added URL of reservation inside Google Calendar event description
– Fixed bug on adding new customer with an existing email address
– Fixed date format consistent into GC event
– Removed auto-login URL expiration
– Improved booking rule “Always valid” option logic

 

There is one important improvement to be considered.

Now the salon administrator can add reservations from his Google Calendar account even for brand new customers.

How to do that?

When you create a new event on Google Calendar the title can be written following this structure:

TIME, CUSTOMER FIRST_NAME CUSTOMER LAST_NAME, SERVICE, CUSTOMER EMAIL, CUSTOMER MOBILE PHONE, RESERVATION NOTE

The minimum event details must be:

TIME, CUSTOMER FIRST_NAME CUSTOMER LAST_NAME, SERVICE, CUSTOMER EMAIL

 

 

If you provide these details in a correct way the new customer will be automatically added inside your wordpress users as “Salon Customer”.

For more details on how to add reservations from Google Calendar we highly recommend to have a look at this post:

Salon Booking plugin introduces Google Calendar two ways sync

 

In case of issues please contact us at support@wpchef.it

 

Have a nice summer!!

Salon Booking staff

Yes No
Last updated on November 7, 2017
0 of 0 users found this section helpful

5.6.Notify reservations on Google Calendar account of your assistants #

With 3.1 version of Salon Booking plugin you can share upcoming reservations on Google Calendar account of your assistants.

Let’s see how.

First you need to have the Google Calendar synchronization option enabled and correctly set.

Then ask your assistant to share one of his Google Calendar with you.

How? Ask him to go on his Google Calendar account settings and to select one of his calendars to be used for Salon Booking reservations.

He need to click on “share this calendar” option and then add the email address used for Google Calendar account of your salon. Make sure he selects the “make changes to events” option.

 

salon-booking-assistant-google-calendar-B

Now go back to the assistant detail page on Salon booking and select his Google Calendar account email address from this drop-down menu.

salon-booking-assistant-google-calendar

That’s it! Now every time this assistant is booked for an appointment he will see this reservations inside his Google Calendar.

Yes No
Last updated on November 8, 2017
0 of 0 users found this section helpful

6.Front-end shortcode #

6.1.Booking form shortcode #

This is the shortcode to generate the booking form on your front-page.

[salon/]

This shortcode need to be used only one time inside your page.

 

When done, go to “Salon Booking System > Settings > Booking rules” and set the booking page here:

 

https://www.dropbox.com/s/7wln66tr1x5w6q2/Screenshot%202018-05-29%2011.54.34.png?dl=0

 

Note. When you install the plugin for the first time it createa automatically a new page called “Booking” with the shortcode already placed.

 

Yes No
Last updated on May 29, 2018
1 of 1 users found this section helpful

6.2.Booking calendar shortcode #

This shortcode generates a calendar with the next seven days reservations grouped by assistants:

[salon_booking_calendar]

here the live example: http://salon.salonbooking.it/bookings-calendar-by-assistant/

You can add parameter to limit the list of the assistants like this:

[salon_booking_calendar assistants =3,5]

You can use it as many times as you want.

 

You can add this parameter:

[salon_booking_calendar visibility=”public”]

to make it visible even to non logged-in users

 

You can add this parameter:

[salon_booking_calendar days=”10″]

 

to decide how many days to be displayed.

Yes No
Last updated on December 4, 2018
1 of 1 users found this section helpful

6.3.Assistants #

This shortcode generates a list of your assistants getting informations from the plugin “Assistants” section:

[ salon_booking_assistant ]

Parameters accepted:

– display ( by default it will display assistant name,photo, description, skills. You can limit which data to be displayed )
– styled ( by default is “true” and it gets the default plugin style )
– columns ( if you want to display it in a grid you can specify how many coulmns to be used )

[ salon_booking_assistant columns=”3″ display=”name, photo, description”]

Yes No
Last updated on July 2, 2018
1 of 1 users found this section helpful

6.4.Services shortcode #

This shortcode generate a list of your services pulling data from the plugin “Services” section:

[ salon_booking_services ]

Optional parameters accepted:

– services
– categories
– styled
– columns

Example:

[ salon_booking_services styled=true columns=”2″ category=”3,4″]

This short-code will display the services of the categories with ID 3 and 4, grouped into two columns using the default plugin style.

Live demo

Yes No
Last updated on November 20, 2018
2 of 3 users found this section helpful

7.Salon Booking 3.19 introduces custom fields #

Hi,

we’ve just released a new version of Salon Booking System: 3.19

In this new version we’ve added the possibility do add “custom fields” on checkout booking form.

Now you can add as many custom fields as you want, you can choose among these types:

– text
– textarea
– select
– checkbox

You can add this fields trough the functions.php file of your theme using this code:

 

 

Once you add this code you’ll be able to manage your custom fields from

Settings > Check-out > Check-out form fields

 

salon booking custom fields

 

Your custom fields will be displayed on front-end checkout booking form.

 

salon booking custom fields

 

 

When the user will fill out the form you’ll be able to see the custom fields values inside:

– booking notifications emails
– booking details from back-end

 

What do you think about it? Do you have any suggestions for us?

Drop us an email!

Have a nice day.

Salon Booking System – Staff

Yes No
Last updated on December 12, 2018
2 of 2 users found this section helpful

8.How to fix common problems #

8.1.How to debug Salon Booking plugin #

Sometimes after you’ve installed our plugin something seems not working well.

What to do in these cases? First of all: NO PANIC!

This short guide will help you out getting your stuff working again in no time.

 

salon_booking_how_to_debug

 

You need to make three simple tests:

1 – Let’s control if you are using the latest version of Salon Booking

We use to make new releases almost every two weeks, as we add new features and fix some bugs. So the starting point of your debugging process is to check if you are using the latest version.

2 – Deactivate all your plugins but Salon Booking

Once done, see if your problem has disappeared. If so activate one by one all your plugins and every time check if the problem is back.

If enabling a specific plugin you see that the problem is back again then that means that there is a conflict with that specific plugin.

Now you decide if it’s really important for you having that plugin active then report to us the problem and we try to see if there is a workaround. If you don’t really need it just delete it, end of story.

3 – Switch to a standard WordPress theme

Sometimes happens that even deactivating all your plugins in use the problem persists, it’s time now to switch to a standard WordPress theme and see what’s happen. The problem is disappeared now? Then there is a conflict with your current theme.

What to do? Report it to us and we help you to find a solution.

We use to test Salon Booking with the major stock themes  and obviously with standard WordPress themes.

That means that we want to be sure that our plugin is working well with top notch themes. You should be aware that using low cost or bad coded themes could compromise the correct functionality of our plugin. So try to choose good quality stock themes for your website.

What to do in case none of the test above bring you to a solution? If that problem is still there?

Well, it’s simple, send us an email to support@wpchef.it

Have you experienced any issues with our plugin that were compromising its functionality? Tell us your story.

Yes No
Last updated on November 8, 2017
0 of 2 users found this section helpful

8.2.DIVI theme accordions issues #

Some customers reported to us a little conflict with DIVI theme that affects the services categories of the front-end booking form.

We’ve found a simple trick to fix this issue.

Inside your child theme you should call this script inside your footer usually inside the footer.php file :

 

In case this solution doesn’t fit your case please send us an email to support@wpchef.it

 

If your case is that the Date/Time picker of the booking form is not opening up then you could add this script inside your theme footer.

 

 

Yes No
Last updated on May 31, 2018
0 of 0 users found this section helpful

8.3.Email notifications problems and troubleshooting #

If you are experimenting problems with bookings email notifications please have a look at the following guidelines.

 

CASE A – No email notifications to salon administrator, nor to salon customers

– verify that your WordPress install is sending out email correctly. How? Try to reset your account password using the “Forgotten password” link on the WordPress login page.

If you don’t receive any email then there is a problem with the wpmail function of WordPress. It’s the case you should install a plugin like: https://wordpress.org/plugins/wp-mail-smtp/

And use a custom SMPT connection to make the emails working correctly.

– If the email notifications from WordPress works correctly while those from Salon Booking not, there is something on your mail server that prevent them to work properly. Contact your hosting provider to report the problem.

You can install a plugin like: https://wordpress.org/plugins/email-log/

Where you can see all the emails notifications that are triggered and eventually not delivered.

CASE B – Salon customers receive email notifications while the salon administrator not

– Check your spam folder
– Try using another email address and see if the problem persists

If none of the suggested guidelines works then get back to us.

Yes No
Last updated on June 18, 2018
1 of 1 users found this section helpful

9.How to create and manage discounts and coupon codes #

9.1.Offer discounts and coupon codes with Salon Booking plugin #

discounts and coupon codes

We are very happy to announce our brand new official add-on “Advanced Discount System“.

This add-on will allows you to offer discounts and coupon codes to your salon’s customers to reward them or to promote booking on specific days or services.

Take a look at all the details and smart features of this precious marketing tool.

Yes No
Last updated on November 7, 2017
0 of 0 users found this section helpful

9.2.How to use Salon Booking Advanced Discount System #

In this new video of the Salon Booking Handbook series, I’ll teach you how to enable and setup the “Advanced Discount System” tool.

This tool, previously sold separately as an add-on has been integrated into the core of Salon Booking System plugin.

 

Yes No
Last updated on November 8, 2017
2 of 2 users found this section helpful

10.Customers #

10.1.How to collect feedback from your customers #

Yes No
Last updated on June 15, 2018
0 of 0 users found this section helpful